Question 1

04 - Trading Step by Step

Accepted Answer

Trading Step by Step

Q: 05 - Payment Methods & Proof

<h1 id="paymentmethodsproof">Payment Methods &amp; Proof</h1> <p>This guide covers all supported payment methods, how payment information is exchanged, and how to upload payment proof.</p> <hr /> <h2 id="supportedpaymentmethods">Supported Payment Methods</h2> <p>Payment methods are organized by category. Availability depends on the currency selected for the trade.</p> <h3 id="mobilemoney">Mobile Money</h3> <p>| Method | Supported Currencies | |--------|---------------------| | MonCash | HTG | | NatCash | HTG | | M-Pesa | KES | | Orange Money | XOF, XAF | | MTN Mobile Money | GHS, NGN, ZAR, XAF | | Airtel Money | KES, NGN | | Vodafone Cash | GHS | | Tigo Cash | GHS |</p> <h3 id="banktransfers">Bank Transfers</h3> <p>| Method | Supported Currencies | |--------|---------------------| | Bank Transfer | USD, EUR, GBP, HTG, KES, NGN, GHS, ZAR, XOF, XAF | | Sogebank | HTG, USD | | Unibank | HTG, USD | | SEPA Transfer | EUR | | SWIFT Transfer | USD, EUR, GBP | | ACH Transfer | USD | | Wire Transfer | USD, EUR, GBP |</p> <h3 id="digitalwallets">Digital Wallets</h3> <p>| Method | Supported Currencies | |--------|---------------------| | PayPal | USD, EUR, GBP | | Venmo | USD | | Cash App | USD, GBP | | Zelle | USD | | Wise (TransferWise) | USD, EUR, GBP | | Revolut | USD, EUR, GBP | | Skrill | USD, EUR, GBP | | Neteller | USD, EUR, GBP | | Payoneer | USD, EUR, GBP | | WebMoney | USD, EUR | | Perfect Money | USD, EUR | | AdvCash | USD, EUR |</p> <h3 id="cryptocurrency">Cryptocurrency</h3> <p>| Method | Supported Currencies | |--------|---------------------| | Bitcoin (BTC) | USD, EUR, GBP | | Ethereum (ETH) | USD, EUR, GBP | | USDT (Tether) | USD | | USDC (USD Coin) | USD | | Bi</p>

This guide covers the complete trade lifecycle — from placing a trade to completion, including timers, cancellation, payment timeouts, and everything in between.

Understanding the Trade Lifecycle

Every trade goes through a series of states in a simplified auto-acceptance flow:

Payment Pending → Payment Confirmed → Completed
       ↓                ↓                ↓
  Cancelled        Cancelled        Disputed → Dispute Resolved
       ↓
  Auto-Expired (if payment timeout)

| State | What Is Happening | |-------|-------------------| | Payment Pending | Trade auto-accepted and funds locked. Buyer must send payment before timer expires. | | Payment Confirmed | Buyer has marked payment as sent and uploaded proof. Seller must verify before timer expires. | | Completed | Seller confirmed payment received. Trade is done. Crypto released from escrow. | | Cancelled | One party cancelled the trade. Fees apply. | | Disputed | A dispute has been opened claiming an issue with the trade. | | Auto-Expired | Payment timer ran out. Progressive penalty applied (fees + ban). |

Key Change: Trades are automatically accepted when placed. There is no longer a "Pending" state waiting for seller acceptance. Funds are immediately locked in escrow and the payment timer starts.

The trade detail page shows a visual progress tracker at the top so you always know where the trade stands.

Finding Your Trades

Go

Question 2

01 - Getting Started

Accepted Answer

Getting Started

This guide walks you through creating your account, logging in, and navigating the PG P2P Platform.

Creating an Account

Go to the Sign Up page (/signup).
Enter your full name.
Enter your email address.
Choose a password (minimum 8 characters) and confirm it.
Click Sign Up.
You will be logged in automatically and redirected to the dashboard.

Tip — Team Invitations: If someone invited you via a team link, your email will be pre-filled and the team name and role are displayed. The button changes to "Accept Invitation & Sign Up". After signing up, you automatically join that team and can start trading right away.

Note: If you are in a restricted country, you will see a Country Restricted banner and will not be able to create an account.

Logging In

Go to the Login page (/login).
Enter your email and password.
Choose a session duration:

1 day
7 days (default)
30 days
90 days

Optionally check Auto login on this device to stay logged in automatically.
Click Sign In.

Note: If you are in a country that has been restricted by the platform, you will see an access denied message instead.

Dashboard Overview

After logging in, you land on the Dashboard (/dashboard). Here is what you will see:

First-Time Setup

If you do not have a tenant (team) selected, you will see a "No Tenant Selected" warning with a

Question 3

06 - Disputes & Appeals

Accepted Answer

Disputes & Appeals

If something goes wrong during a trade, the platform provides dispute and appeal mechanisms to protect both parties.

When to Open a Dispute

A dispute should be opened when:

The buyer has marked payment as sent, but the seller has not actually received the money.
Only the seller can open a dispute.
Disputes are only available during the Payment Confirmed status (after the buyer claims they sent payment).

Note: If a timer has expired, use an appeal instead of a dispute.

How to Open a Dispute

Go to the trade detail page (Dashboard > Trades, then click the trade).
In the Action Required section, click Open Dispute (red button).
Read the dispute terms:

No fee is charged when opening a dispute.
An administrator will review evidence from both parties.
The $4.99 fee is charged to the losing party only.

Enter a detailed reason explaining why you are disputing.

Include specific details: dates, amounts, transaction references.
Explain what happened and what you expected.
Mention any evidence you have (screenshots in chat, transaction IDs).

Click Submit.
The trade status changes to Disputed.

Dispute Fees

| Item | Amount | |------|--------| | Opening a dispute | Free | | Losing party fee | $4.99 USD | | Winning party fee | None |

The fee is only charged to the party who loses the dispute.
If you win, you pay nothing.
I

Question 4

02 - Browsing the Marketplace

Accepted Answer

Browsing the Marketplace

The marketplace is where you find trade offers from other users. You can browse, filter, and place trades on offers that match what you are looking for.

Navigating to the Marketplace

Log in to your account.
In the sidebar, click Marketplace.
The marketplace page loads with all public trade offers.

Understanding Offer Cards

Each offer card displays:

Type — Whether the creator wants to Buy or Sell crypto
Asset — The cryptocurrency being traded (BTC, ETH, USDT, etc.)
Price — The price per unit of the asset
Currency — The fiat currency for payment (USD, EUR, HTG, etc.)
Min / Max Amount — The trade amount range the creator accepts
Available Amount — How much of the asset is still available to trade
Payment Methods — Which payment methods the creator accepts (shown as badges, first 3 displayed with an overflow count for additional methods)
Creator Name — Who posted the offer
Trade Terms — A preview of the creator's trading rules (truncated on the card)

Important: A "Buy" offer means the creator wants to buy crypto — so if you trade on it, you are the seller. A "Sell" offer means the creator wants to sell — you are the buyer.

Filtering and Sorting Offers

Tabs

At the top of the marketplace, switch between:

All Offers — Every public offer
Buy Offers — Only offers where the creator wants to buy
Sell Offers — Only of

Question 5

03 - Creating & Managing Trade Offers

Accepted Answer

Creating & Managing Trade Offers

Trade offers are listings you create in the marketplace. They advertise your intent to buy or sell cryptocurrency at a specific price.

Navigating to My Offers

Log in to your account.
In the sidebar, click My Offers.
You see a table of all your created offers with their current status.

Creating a New Offer

Click Create Offer on the My Offers page (or from the dashboard header). A 4-step wizard guides you through the process.

Important: You must have a verified email address to create offers. If your email isn't verified, you'll see an error message directing you to Settings > Security to complete verification.

Note: If your account has a trading restriction, a warning alert appears at the top of the dialog.

Step 1 — Basic Information

| Field | Description | |-------|-------------| | Offer Type | Choose Sell (you sell the asset) or Buy (you want to buy the asset) | | Asset | Select the cryptocurrency to trade (USDT or USD) |

Timer Limits (blue info box):

| Setting | Description | Default | Range | |---------|-------------|---------|-------| | Payment Time Limit | How long the buyer has to send payment (in minutes) | 15 min | 1–1,440 min | | Release Time Limit | How long the seller has to confirm payment received (in minutes) | 30 min | 1–1,440 min |

Click Next to proceed.

Step 2 — Pricing & Limits

| Field | Description | |-------|------------

Question 6

05 - Payment Methods & Proof

Accepted Answer

Payment Methods & Proof

This guide covers all supported payment methods, how payment information is exchanged, and how to upload payment proof.

Supported Payment Methods

Payment methods are organized by category. Availability depends on the currency selected for the trade.

Mobile Money

| Method | Supported Currencies | |--------|---------------------| | MonCash | HTG | | NatCash | HTG | | M-Pesa | KES | | Orange Money | XOF, XAF | | MTN Mobile Money | GHS, NGN, ZAR, XAF | | Airtel Money | KES, NGN | | Vodafone Cash | GHS | | Tigo Cash | GHS |

Bank Transfers

| Method | Supported Currencies | |--------|---------------------| | Bank Transfer | USD, EUR, GBP, HTG, KES, NGN, GHS, ZAR, XOF, XAF | | Sogebank | HTG, USD | | Unibank | HTG, USD | | SEPA Transfer | EUR | | SWIFT Transfer | USD, EUR, GBP | | ACH Transfer | USD | | Wire Transfer | USD, EUR, GBP |

Digital Wallets

| Method | Supported Currencies | |--------|---------------------| | PayPal | USD, EUR, GBP | | Venmo | USD | | Cash App | USD, GBP | | Zelle | USD | | Wise (TransferWise) | USD, EUR, GBP | | Revolut | USD, EUR, GBP | | Skrill | USD, EUR, GBP | | Neteller | USD, EUR, GBP | | Payoneer | USD, EUR, GBP | | WebMoney | USD, EUR | | Perfect Money | USD, EUR | | AdvCash | USD, EUR |

Cryptocurrency

| Method | Supported Currencies | |--------|---------------------| | Bitcoin (BTC) | USD, EUR, GBP | | Ethereum (ETH) | USD, EUR, GBP | | USDT (Tether) | USD | | USDC (USD Coin) | USD | | Bi

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