Question 1

04 - Trading Step by Step

Accepted Answer

Trading Step by Step

Q: 05 - Payment Methods & Proof

<h1 id="paymentmethodsproof">Payment Methods &amp; Proof</h1> <p>This guide covers all supported payment methods, how payment information is exchanged, and how to upload payment proof.</p> <h2 id="pleasereadfirsthowmoncashnatcashandmeruworkhere">Please read first: how MonCash, NatCash and Meru work here</h2> <p>MonCash, NatCash and Meru are ways for two traders to pay each other inside a trade. They are not deposit methods for a platform account.</p> <ul> <li>Neither PGecom nor Tradlot receives MonCash, NatCash or Meru. There is no platform MonCash account to send money to.</li> <li>When you trade on Tradlot and the trade uses MonCash, the buyer sends the MonCash directly to the seller's own MonCash account. The platform only holds the crypto in escrow while the two sides pay each other.</li> <li>This means you cannot deposit MonCash into PGecom, and you cannot deposit MonCash into Tradlot either. If you want to turn MonCash into a balance, trade on Tradlot with someone who will pay you in MonCash, or deposit USDT or USDC on PGecom, which are the crypto deposits PGecom accepts. The same is true for the other manual methods in this guide, such as Cash App, Zelle, PayPal and bank transfer: inside a trade, the money moves directly between the two traders.</li> </ul> <hr /> <h2 id="supportedpaymentmethods">Supported Payment Methods</h2> <p>Payment methods are organized by category. Availability depends on the currency selected for the trade.</p> <h3 id="mobilemoney">Mobile Money</h3> <p>| Method | Supported Currencies | | ---- | ---- | | MonCash | HTG | | NatCash | HTG | | M-Pesa | KES | | Orange Money | XOF, XAF | | MTN Mobile Money | GHS, NGN, ZAR, XAF | | Airtel Money | KES, NG</p>

Q: 11- Supported Assets Currencies

<h1 id="supportedassetscurrencies">Supported Assets &amp; Currencies</h1> <p>This guide lists all crypto assets, fiat currencies, and payment methods available on the platform.</p> <hr /> <h2 id="supportedcryptoassets">Supported Crypto Assets</h2> <p>The following cryptocurrencies can be traded on the platform:</p> <p>| Asset | Symbol | Description | |-------|--------|-------------| | Bitcoin | BTC | The original and most widely known cryptocurrency | | Ethereum | ETH | Smart contract platform and second-largest crypto | | Tether | USDT | US Dollar-pegged stablecoin | | USD Coin | USDC | Regulated US Dollar-pegged stablecoin | | Solana | SOL | High-performance blockchain | | Ripple | XRP | Cross-border payment network | | Dogecoin | DOGE | Community-driven cryptocurrency | | Litecoin | LTC | Fast, low-cost Bitcoin alternative | | Binance Coin | BNB | Native token of the Binance ecosystem | | TRON | TRX | Blockchain for decentralized applications |</p> <hr /> <h2 id="supportedfiatcurrencies">Supported Fiat Currencies</h2> <p>The platform supports 11 fiat currencies for trading:</p> <p>| Currency | Code | Symbol | Region | |----------|------|--------|--------| | US Dollar | USD | $ | United States, Global | | Euro | EUR | € | Europe | | British Pound | GBP | £ | United Kingdom | | Haitian Gourde | HTG | G | Haiti | | Dominican Peso | DOP | RD$ | Dominican Republic | | Kenyan Shilling | KES | KSh | Kenya | | Nigerian Naira | NGN | ₦ | Nigeria | | Ghanaian Cedi | GHS | ₵ | Ghana | | South African Rand | ZAR | R | South Africa | | West African CFA Franc | XOF | CFA | West Africa (BCEAO zone) | | Central African CFA </p>

This guide covers the complete trade lifecycle — from placing a trade to completion, including timers, cancellation, payment timeouts, and everything in between.

Understanding the Trade Lifecycle

Every trade goes through a series of states in a simplified auto-acceptance flow:

Payment Pending → Payment Confirmed → Completed
       ↓                ↓                ↓
  Cancelled        Cancelled        Disputed → Dispute Resolved
       ↓
  Auto-Expired (if payment timeout)

| State | What Is Happening | |-------|-------------------| | Payment Pending | Trade auto-accepted and funds locked. Buyer must send payment before timer expires. | | Payment Confirmed | Buyer has marked payment as sent and uploaded proof. Seller must verify before timer expires. | | Completed | Seller confirmed payment received. Trade is done. Crypto released from escrow. | | Cancelled | One party cancelled the trade. Fees apply. | | Disputed | A dispute has been opened claiming an issue with the trade. | | Auto-Expired | Payment timer ran out. Progressive penalty applied (fees + ban). |

Key Change: Trades are automatically accepted when placed. There is no longer a "Pending" state waiting for seller acceptance. Funds are immediately locked in escrow and the payment timer starts.

The trade detail page shows a visual progress tracker at the top so you always know where the trade stands.

Finding Your Trades

Go

Question 2

05 - Payment Methods & Proof

Accepted Answer

Payment Methods & Proof

This guide covers all supported payment methods, how payment information is exchanged, and how to upload payment proof.

Please read first: how MonCash, NatCash and Meru work here

MonCash, NatCash and Meru are ways for two traders to pay each other inside a trade. They are not deposit methods for a platform account.

Neither PGecom nor Tradlot receives MonCash, NatCash or Meru. There is no platform MonCash account to send money to.
When you trade on Tradlot and the trade uses MonCash, the buyer sends the MonCash directly to the seller's own MonCash account. The platform only holds the crypto in escrow while the two sides pay each other.
This means you cannot deposit MonCash into PGecom, and you cannot deposit MonCash into Tradlot either. If you want to turn MonCash into a balance, trade on Tradlot with someone who will pay you in MonCash, or deposit USDT or USDC on PGecom, which are the crypto deposits PGecom accepts. The same is true for the other manual methods in this guide, such as Cash App, Zelle, PayPal and bank transfer: inside a trade, the money moves directly between the two traders.

Supported Payment Methods

Payment methods are organized by category. Availability depends on the currency selected for the trade.

Mobile Money

| Method | Supported Currencies | | ---- | ---- | | MonCash | HTG | | NatCash | HTG | | M-Pesa | KES | | Orange Money | XOF, XAF | | MTN Mobile Money | GHS, NGN, ZAR, XAF | | Airtel Money | KES, NG

Question 3

11- Supported Assets Currencies

Accepted Answer

Supported Assets & Currencies

This guide lists all crypto assets, fiat currencies, and payment methods available on the platform.

Supported Crypto Assets

The following cryptocurrencies can be traded on the platform:

| Asset | Symbol | Description | |-------|--------|-------------| | Bitcoin | BTC | The original and most widely known cryptocurrency | | Ethereum | ETH | Smart contract platform and second-largest crypto | | Tether | USDT | US Dollar-pegged stablecoin | | USD Coin | USDC | Regulated US Dollar-pegged stablecoin | | Solana | SOL | High-performance blockchain | | Ripple | XRP | Cross-border payment network | | Dogecoin | DOGE | Community-driven cryptocurrency | | Litecoin | LTC | Fast, low-cost Bitcoin alternative | | Binance Coin | BNB | Native token of the Binance ecosystem | | TRON | TRX | Blockchain for decentralized applications |

Supported Fiat Currencies

The platform supports 11 fiat currencies for trading:

| Currency | Code | Symbol | Region | |----------|------|--------|--------| | US Dollar | USD | $ | United States, Global | | Euro | EUR | € | Europe | | British Pound | GBP | £ | United Kingdom | | Haitian Gourde | HTG | G | Haiti | | Dominican Peso | DOP | RD$ | Dominican Republic | | Kenyan Shilling | KES | KSh | Kenya | | Nigerian Naira | NGN | ₦ | Nigeria | | Ghanaian Cedi | GHS | ₵ | Ghana | | South African Rand | ZAR | R | South Africa | | West African CFA Franc | XOF | CFA | West Africa (BCEAO zone) | | Central African CFA

Question 4

06 - Disputes & Appeals

Accepted Answer

Disputes & Appeals

If something goes wrong during a trade, the platform provides dispute and appeal mechanisms to protect both parties.

When to Open a Dispute

A dispute should be opened when:

The buyer has marked payment as sent, but the seller has not actually received the money.
Only the seller can open a dispute.
Disputes are only available during the Payment Confirmed status (after the buyer claims they sent payment).

Note: If a timer has expired, use an appeal instead of a dispute.

How to Open a Dispute

Go to the trade detail page (Dashboard > Trades, then click the trade).
In the Action Required section, click Open Dispute (red button).
Read the dispute terms:

No fee is charged when opening a dispute.
An administrator will review evidence from both parties.
The $4.99 fee is charged to the losing party only.

Enter a detailed reason explaining why you are disputing.

Include specific details: dates, amounts, transaction references.
Explain what happened and what you expected.
Mention any evidence you have (screenshots in chat, transaction IDs).

Click Submit.
The trade status changes to Disputed.

Dispute Fees

| Item | Amount | |------|--------| | Opening a dispute | Free | | Losing party fee | $4.99 USD | | Winning party fee | None |

The fee is only charged to the party who loses the dispute.
If you win, you pay nothing.
I

Question 5

01 - Getting Started

Accepted Answer

Getting Started

This guide walks you through creating your account, logging in, and navigating the Tradlot.

This platform is Tradlot

You are using Tradlot, the trading platform in the PGecom family. You may see older material that calls it the PG P2P Platform. It is the same platform, with a new name.

Sign in with PGecom (the fastest way in)

If you already have a PGecom account, you do not need a separate Tradlot account or a new password.

On the sign in page, choose "Continue with PGecom".
Sign in with your PGecom account if you are asked.
A consent screen shows exactly what Tradlot will receive from your PGecom profile, such as your name, your profile photo, your email, and the fact that your identity is verified.
Choose what you want to share, and continue. You land on your Tradlot dashboard. The same PGecom account also signs you in to Servanzo, Expenci, and the identity verification site, so one account covers the whole family. A few things worth knowing:

Your PGecom profile photo carries over to the platforms you sign in to.
You can change your mind at any time. In your PGecom Settings you will find the list of authorized applications, and you can revoke access for any of them.
If you do not have a PGecom account yet, you can still create a Tradlot account with the steps below.

Creating an Account

Go to the Sign Up page (/signup).
Enter your full name.
Enter your email address.
Choose a password (minimu

Question 6

03 - Creating & Managing Trade Offers

Accepted Answer

Creating & Managing Trade Offers

Trade offers are listings you create in the marketplace. They advertise your intent to buy or sell cryptocurrency at a specific price.

Navigating to My Offers

Log in to your account.
In the sidebar, click My Offers.
You see a table of all your created offers with their current status.

Creating a New Offer

Click Create Offer on the My Offers page (or from the dashboard header). A 4-step wizard guides you through the process.

Important: You must have a verified email address to create offers. If your email isn't verified, you'll see an error message directing you to Settings > Security to complete verification.

Note: If your account has a trading restriction, a warning alert appears at the top of the dialog.

Step 1 — Basic Information

| Field | Description | |-------|-------------| | Offer Type | Choose Sell (you sell the asset) or Buy (you want to buy the asset) | | Asset | Select the cryptocurrency to trade (USDT or USD) |

Timer Limits (blue info box):

| Setting | Description | Default | Range | |---------|-------------|---------|-------| | Payment Time Limit | How long the buyer has to send payment (in minutes) | 15 min | 1–1,440 min | | Release Time Limit | How long the seller has to confirm payment received (in minutes) | 30 min | 1–1,440 min |

Click Next to proceed.

Step 2 — Pricing & Limits

| Field | Description | |-------|------------

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