Disputes & Appeals

If something goes wrong during a trade, the platform provides dispute and appeal mechanisms to protect both parties.

When to Open a Dispute

A dispute should be opened when:

• The buyer has marked payment as sent, but the seller has not actually received the money.
• Only the seller can open a dispute.
• Disputes are only available during the Payment Confirmed status (after the buyer claims they sent payment).

Note: If a timer has expired, use an appeal instead of a dispute.

How to Open a Dispute

1. Go to the trade detail page (Dashboard > Trades, then click the trade).
2. In the Action Required section, click Open Dispute (red button).
3. Read the dispute terms:

• No fee is charged when opening a dispute.
• An administrator will review evidence from both parties.
• The $4.99 fee is charged to the losing party only.

4. Enter a detailed reason explaining why you are disputing.

• Include specific details: dates, amounts, transaction references.
• Explain what happened and what you expected.
• Mention any evidence you have (screenshots in chat, transaction IDs).

5. Click Submit.
6. The trade status changes to Disputed.

Dispute Fees

• The fee is only charged to the party who loses the dispute.
• If you win, you pay nothing.
• If you lose, $4.99 USD is deducted from your account.

What Happens After a Dispute

1. An administrator is assigned to review the case.
2. The admin examines evidence from both parties:

• Payment proof uploaded by the buyer
• Chat messages between buyer and seller
• Transaction records and timestamps
• The dispute reason provided

3. The admin makes a decision:

• Resolved in favor of buyer — The trade may be cancelled or reversed.
• Resolved in favor of seller — The trade completes normally.

4. The losing party is charged the $4.99 dispute fee.
5. Chat is disabled once the dispute is resolved.

Tip: Provide as much evidence as possible when opening a dispute. Screenshots, transaction IDs, and detailed explanations significantly help the administrator make a fair decision.

Filing an Appeal

Appeals are available after a trade is completed or cancelled — not during active trading. Use an appeal when you believe the outcome was unfair.

When to File an Appeal

• A trade was completed but you never received what was promised.
• A trade was cancelled unfairly.
• You have new evidence that was not available during the original transaction.

How to File an Appeal

1. Go to the trade detail page for the completed or cancelled trade.
2. You will see an orange banner that says "Need to appeal this trade?"
3. Click Submit Appeal.
4. Read the appeal terms:

• Appeal fee: $4.99 USD
• The fee is only charged if you lose the appeal.
• If you win, no fee is charged.

5. Enter a detailed reason for your appeal:

• Explain what went wrong.
• Provide evidence: screenshots, transaction IDs, correspondence.
• Be specific about what resolution you are seeking.

6. Click Submit.

Appeal Fees

Resolution Outcomes

Important: Always try to resolve issues directly with the other party via the trade chat before opening a dispute or appeal. Many issues can be resolved through communication.

Updated on: 24/02/2026