Wallet & Transactions

Your wallet holds your balances across multiple currencies. This guide covers viewing balances, understanding locked funds, deposits, and withdrawals.

Viewing Your Wallet

1. Go to Dashboard > Wallet.
2. You see balance cards for each currency:

USD Balance Card

• Available — Funds you can use right now
• Locked — Funds held in escrow for active trades
• Total — Available + Locked

USDT Balance Card

• Available — USDT you can use right now
• Locked — USDT held in escrow for active trades
• Total — Available + Locked

Understanding Locked Amounts

When you have active trades, some of your funds are locked in escrow:

• For sellers: When you accept a trade, the crypto amount is locked until the trade completes or is cancelled.
• Locked funds cannot be withdrawn or used for other trades.
• Funds are released when:
• The trade completes successfully.
• The trade is cancelled (funds return to your available balance).
• A dispute is resolved in your favor.

Example: If you have 500 USDT total and 200 USDT is locked in active trades, your available balance is 300 USDT.

Wallet Tabs

The wallet page has three tabs: Deposit, Withdraw, and Transactions.

Note: If you have a Viewer role, the Deposit and Withdraw tabs are hidden. You can only see the Transactions tab.

Depositing Funds

Go to Dashboard > Wallet and click the Deposit tab. Choose a deposit method:

Option 1 — PGPay (USD)

PGPay is a fiat payment processor for depositing USD.

1. Select the PGPay deposit option.
2. Enter the amount you want to deposit ($1 to $10,000).
3. Review the fee breakdown shown in real time:

• Amount to receive — What will be credited to your wallet
• Processing fee — The fee charged for the deposit
• Total to pay — The total amount you will be charged

4. Read the deposit instructions.
5. Click Submit.
6. You are redirected to PGPay's payment page to complete the payment.
7. After payment, you are redirected back to the platform.
8. The deposit is automatically verified — your balance updates once confirmed.

Option 2 — USDT TRC-20 (Crypto)

Deposit USDT using the TRC-20 network via NowPayments.

1. Select the USDT TRC-20 deposit option.
2. Enter the amount in USDT ($1 to $100,000).
3. Review the fee breakdown shown in real time.
4. Click Submit.
5. A payment modal appears showing:

• The exact USDT amount to send
• The TRC-20 wallet address to send to

6. Send exactly the displayed amount to the provided address using your crypto wallet.
7. The platform auto-polls the payment status every 15 seconds.
8. You can also click Check Status to manually refresh.
9. Once the blockchain confirms the transaction, your USDT balance updates.

Note: Send only USDT on the TRC-20 network to the provided address. Sending other tokens or using a different network may result in lost funds.

Withdrawing Funds

Go to Dashboard > Wallet and click the Withdraw tab.

1. Select the currency to withdraw: USD or USDT.
2. Enter the amount to withdraw.

• The amount is validated against your available balance — you cannot withdraw more than what is available.
• Locked funds cannot be withdrawn.

3. Review the fee breakdown shown in real time:

• Requested amount — What you asked to withdraw
• Processing fee — The fee charged for the withdrawal
• Net amount received — What you will actually receive

4. Enter your email address where the withdrawal will be sent.
5. Optionally add a note (up to 100 characters).
6. Expand the information section to review withdrawal rules and policies.
7. Click Submit Withdrawal.
8. The withdrawal appears as Pending until processed.

Note: If you are in a restricted country, withdrawals may be blocked. A restriction banner will appear explaining why.

Viewing Transaction History

You can view transactions in two places:

Wallet Transactions Tab

1. Go to Dashboard > Wallet and click the Transactions tab.
2. See a sorted table (newest first) with columns:

• Type — Deposit, Withdrawal, or Trade
• Amount — The transaction amount
• Method — Payment method used
• Status — Pending, Completed, or Failed (shown as a colored badge)
• Balance After — Your balance after this transaction
• Date — When the transaction occurred

Transactions Page

For a full-featured transaction history, go to Dashboard > Transactions.

1. Search bar — Search by reference number, description, or amount.
2. Filters:

• Type — All, Deposit, Withdrawal, or Trade
• Status — All, Pending, Completed, or Failed

3. Table columns: Type, Amount, Currency, Status, Payment Method, Reference, Description, Balance After, Created date, Completed date.
4. Click any row to open a transaction details dialog with full information.
5. Export — Download your transaction history.
6. Pagination — Choose items per page and navigate with page buttons.
7. Sort toggle — Switch between ascending and descending order.

Updated on: 05/03/2026