04 - Trading Step by Step
Trading Step by Step This guide covers the complete trade lifecycle — from placing a trade to completion, including timers, cancellation, payment timeouts, and everything in between. Understanding the Trade Lifecycle Every trade goes through a series of states in a simplified auto-acceptance flow:Popular06 - Disputes & Appeals
Disputes & Appeals If something goes wrong during a trade, the platform provides dispute and appeal mechanisms to protect both parties. When to Open a Dispute A dispute should be opened when: The buyer has marked payment as sent, but the seller has not actually received the money. Only the seller can open a dispute. Disputes are only available during the Payment Confirmed status (after the buyer claims they sent payment). Note: If a timer has expired, uSome readers01 - Getting Started
Getting Started This guide walks you through creating your account, logging in, and navigating the PG P2P Platform. Creating an Account Go to the Sign Up page (/signup). Enter your full name. Enter your email address. Choose a password (minimum 8 characters) and confirm it. Click Sign Up. You will be logged in automatically and redirected to the dashboard. Tip — Team Invitations: If someone invited you via a team link, your email will bSome readers02 - Browsing the Marketplace
Browsing the Marketplace The marketplace is where you find trade offers from other users. You can browse, filter, and place trades on offers that match what you are looking for. Navigating to the Marketplace Log in to your account. In the sidebar, click Marketplace. The marketplace page loads with all public trade offers. Understanding Offer Cards Each offer card displays: Type — Whether the creator wants to Buy or Sell crypto Asset — TheSome readers05 - Payment Methods & Proof
Payment Methods & Proof This guide covers all supported payment methods, how payment information is exchanged, and how to upload payment proof. Supported Payment Methods Payment methods are organized by category. Availability depends on the currency selected for the trade. Mobile Money |—|—|Some readers03 - Creating & Managing Trade Offers
Creating & Managing Trade Offers Trade offers are listings you create in the marketplace. They advertise your intent to buy or sell cryptocurrency at a specific price. Navigating to My Offers Log in to your account. In the sidebar, click My Offers. You see a table of all your created offers with their current status. Creating a New Offer Click Create Offer on the My Offers page (or from the dashboard header). A 4-step wizard guides you through the process.Few readers10- Settings Profile
Settings & Profile This guide covers all settings tabs, your profile configuration, and account management. The Settings page is organized into 9 tabs. Navigate to Dashboard Settings and click any tab at the top, or go directly using a URL like /dashboard/settings?tab=general. General Tab The General tab manages your personal profile information.Few readers09- Team Management
Team & Tenant Management The platform uses a multi-tenant system where every user belongs to one or more teams (tenants). This guide explains how to manage your teams. Understanding Tenants A tenant is an organization, team, or workspace on the platform. Every user belongs to at least one tenant. When you sign up, a default tenant is created for you automatically. All your trades, offers, and wallet data are scoped to your current tenant. You can belong to mulFew readers07- Wallet
Wallet & Transactions Your wallet holds your balances across multiple currencies. This guide covers viewing balances, understanding locked funds, deposits, and withdrawals. Viewing Your Wallet Go to Dashboard Wallet. You see balance cards for each currency: USD Balance Card Available — Funds you can use right now Locked — Funds held in escrow for active trades Total — Available + Locked USDT Balance Card Available — USDT you can useFew readers11- Supported Assets Currencies
Supported Assets & Currencies This guide lists all crypto assets, fiat currencies, and payment methods available on the platform. Supported Crypto Assets The following cryptocurrencies can be traded on the platform: |—|—|—|Few readers12- KYC Verification
KYC Verification KYC (Know Your Customer) verification confirms your identity on the platform. Completing verification unlocks full trading access and builds trust with other traders. Why Verify Your Identity?Few readers08- Trade Chat
Trade Chat & Communication Every trade has a built-in real-time chat so you can communicate directly with the other party. This guide covers messaging, image sharing, templates, and live translation. Using the Trade Chat The chat sidebar appears on the right side of every trade detail page. Messages are delivered in real-time — no need to refresh. Both the buyer and seller can send messages. The chat header shows both participants' first names. A *typing indicatorFew readers